Legal Business Name: EUNIX CONSUMER PRIVATE LIMITED
Brand Name: Karotikraft
GSTIN: 27AAICE1196L1Z8
Website: www.karotikraft.com

At Karotikraft, all our products are made-to-order and handcrafted exclusively for each customer. Please review our policy carefully before placing an order.

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1. Order Cancellation Policy

• Customers may cancel their order within 24 hours of placing it.

• Cancellation requests must be communicated via email or WhatsApp within this period.

• Once the order enters the manufacturing or production stage, it cannot be cancelled, refunded, or modified.

• After 24 hours, no cancellation or refund will be applicable as the product is custom-made.

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2. Made-to-Order & Handmade Product Disclaimer

• All Karotikraft products are handmade, and slight variations may occur in:

  • Color

  • Wood grain

  • Texture

  • Finish

• Product images are for reference only.

• Variations due to handcrafting, lighting, photography, or screen resolution are natural and are not considered defects.

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3. Return & Refund Policy (Post Delivery)

• If the product is damaged, defective, or incorrect, customers must raise a return or refund request within 48 hours of delivery.

• Requests made after 48 hours will not be accepted.

• Customers must share:

  • Clear photos/videos of the issue

  • Images of original packaging

  • Order details

All requests are subject to inspection and approval by Karotikraft.

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4. Non-Returnable & Non-Refundable Conditions

Returns or refunds will not be accepted for:

• Change of mind after delivery

• Minor variations inherent to handmade products

• Color or finish differences due to photography or craftsmanship

• Damage caused by misuse, mishandling, or improper installation

• Incorrect specifications or measurements provided by the customer

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5. Refund Process (If Approved)

• Approved refunds will be processed within 7–10 business days.

• Refunds will be credited to the original payment method.

• Applicable logistics or handling charges may be deducted.

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6. Contact & Grievance Details

For cancellations, returns, refunds, or any order-related concerns, contact us at:

Karotikraft (EUNIX CONSUMER PRIVATE LIMITED)
Shop No. 004, Star Premier 1-A CHS LTD,
Survey Number 185 & Hissa Number 3,
Indralok Phase 5, Mira Bhayandar,
Thane, Maharashtra – 401105

🌐 Website: www.karotikraft.com
📧 Email: support@karotikraft.com