Legal Business Name: EUNIX CONSUMER PRIVATE LIMITED
Brand Name: Karotikraft
Website: www.karotikraft.com
GSTIN: 27AAICE1196L1Z8

By accessing or placing an order on karotikraft.com, you agree to the following Terms & Conditions. Please read them carefully before using our website or services.

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1. General

• Karotikraft is an online platform selling handcrafted, made-to-order furniture and home décor products.

• All products displayed on the website are subject to availability and production feasibility.

• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

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2. Product Information

• All products are handmade, and minor variations in color, grain, texture, and finish are natural.

• Product images are for illustration purposes only. Actual products may vary slightly due to craftsmanship, lighting, or screen resolution.

• Such variations shall not be considered defects.

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3. Pricing & Payments

• All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.

• Prices are subject to change without prior notice.

• Full payment or applicable advance payment must be made to confirm an order.

• Karotikraft reserves the right to cancel orders in case of pricing errors or payment issues.

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4. Order Confirmation & Manufacturing

• Orders are confirmed only after successful payment.

• Once an order is moved into manufacturing, it cannot be cancelled, modified, or refunded.

• Customers may cancel orders within 24 hours of placing them, as per our Cancellation Policy.

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5. Shipping & Delivery

• Delivery timelines are estimated and may vary due to production schedules, logistics, or unforeseen circumstances.

• Karotikraft shall not be liable for delays caused by courier partners, natural events, or circumstances beyond control.

• Customers are responsible for ensuring correct delivery address details.

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6. Inspection & Acceptance

• Customers must inspect the product at the time of delivery.

• Any damage, defect, or mismatch must be reported within 48 hours of delivery with supporting photos/videos.

• Claims raised after this period will not be entertained.

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7. Returns & Refunds

• Returns and refunds are governed by our Refund & Return Policy, available on the website.

• Products made to order are non-returnable and non-refundable, except in cases of verified damage or manufacturing defects.

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8. Intellectual Property

• All content on karotikraft.com, including images, text, logos, and designs, is the intellectual property of Karotikraft.

• Unauthorized use, reproduction, or copying is strictly prohibited.

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9. Limitation of Liability

• Karotikraft shall not be liable for indirect, incidental, or consequential damages arising from product use.

• Liability, if any, shall not exceed the value of the product purchased.

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10. User Responsibilities

• Customers agree to provide accurate information during checkout.

• Misuse of the website or fraudulent activity may lead to account suspension or legal action.

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11. Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by the laws of India.

• Any disputes shall be subject to the jurisdiction of courts in Thane, Maharashtra.

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12. Contact Information

For any queries related to orders, policies, or support, contact us at:

Karotikraft (EUNIX CONSUMER PRIVATE LIMITED)
Shop No. 004, Star Premier 1-A CHS LTD,
Survey Number 185 & Hissa Number 3,
Indralok Phase 5, Mira Bhayandar,
Thane, Maharashtra – 401105

🌐 Website: www.karotikraft.com
📧 Email: support@karotikraft.com